Återbetalningspolicy

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused

  • In its original condition

  • In the original packaging

  • With proof of purchase

To initiate a return, please contact us at info@buneli.com before sending anything back.

Returns sent without prior approval will not be accepted.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and include:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging

If the issue is confirmed, we will offer a replacement or refund at no additional cost.

Order Changes & Cancellations

Orders can only be modified or canceled within 12 hours of placement.

After this time, orders may already be processed and cannot be changed.

Non-Returnable Items

We do not accept returns for:

  • Personalized or custom-made products

  • Gift cards

  • Items marked as final sale

EU Right of Withdrawal

If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days of receiving the item, in accordance with EU consumer protection law.

The item must be unused and returned in its original condition and packaging.

Refunds

Once your return is received and inspected, we will notify you regarding approval.

If approved, refunds will be issued to your original payment method within 7–10 business days.

Please note that banks and payment providers may require additional time to process the refund.

If more than 15 business days have passed since approval, please contact us at info@buneli.com